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| Apple replaces a defective iPhone 11 screen for free |
Apple has announced a new plan to repair iPhone 11. According to the company, some mobile phone users may experience issues with the screen not responding to touch.
According to Apple's report, a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 are affected by this issue, which means that not all cell phones are affected.
The problem is related to the failure of the man-machine interface, the company said. The human device interface needs to be replaced in order for the phone to function normally again.
Apple offers a replacement program only for regular iPhone 11 models, not iPhone 11 Pro or iPhone 11 Pro Max.
The company has determined that a small portion of the iPhone 11 screen may become unresponsive to touch due to a human-machine interface issue.
Users can use their serial number to visit the Apple Support website to determine if their phone qualifies for the exchange program.
If your iPhone is eligible to use the software, you must contact Apple to take it to an Apple Store or Apple Authorized Service Provider.
Apple will replace affected devices at no charge, and the repair plan will apply to affected models within two years of the first retail sale of the device.
If something goes wrong at any point during the two year period, you will still be eligible for a free replacement.
If the device is damaged and cannot be repaired, for example b. Broken screen, problem must be solved first.
Apple may refuse to provide free technical support for such damaged devices and in some cases may impose additional repair costs.
According to the company, before providing any service, you should check your iPhone 11 for compatibility with this program. Apple recommends getting a backup of your iPhone through iCloud or a computer.
It should be noted that the company has already launched several programs to repair various products, as it launched a free repair program in October of this year when users encounter issues with the noise cancellation feature in the AirPods wireless headphones. Professionals.
In January of this year, the company also announced a free repair program. Due to charging issues, some iPhone boxes are replaced with an integrated smart battery box.