Apple has initiated a global service program to address a hardware defect causing some M2-powered Mac minis (2023 models) to fail powering on. The company confirmed the issue affects a "very small percentage" of devices sold between January 2023 and October 2024, offering free repairs to eligible users.
The problem, internally dubbed the "no power" issue, stems from a faulty power management component that prevents affected devices from turning on or responding when the power button is pressed. Users reported their compact desktops—often used as home servers or media hubs—suddenly became unresponsive, with no indicator lights or fan activity.
Which Models Are Affected?
Only Mac minis with the M2 chip (not M2 Pro or M1) are involved. Apple notes the program excludes devices already repaired for this specific issue. To check eligibility, users can enter their serial number on Apple’s dedicated support page:
Apple Service Program for Mac mini "No Power" Issue
What Owners Should Do
- Verify eligibility via Apple’s support page before visiting a store.
- Back up data immediately if the device intermittently powers on.
- Contact Apple Support or visit an Apple Store/Authorized Service Provider. Repairs take 3–5 days.
Apple emphasized that unrelated damage (e.g., liquid exposure or cracked enclosures) may incur fees. International customers receive support in local markets despite the German (.de) URL.
Context and Response
This marks Apple’s first major repair program for the M2 Mac mini line. Similar power-related recalls occurred for 2018 MacBook Airs and 2019 MacBook Pros. Industry analysts note the swift acknowledgment aligns with Apple’s recent efforts to streamline hardware accountability.
"We apologize to impacted customers," an Apple statement read. "Eligible devices will be serviced at no cost, regardless of warranty status."
The Bigger Picture
The M2 Mac mini, praised for its $599 starting price, became a staple for budget-conscious professionals. While no safety risks were reported, the defect disrupted workflows for users relying on always-on setups. Apple’s program runs for two years from the device’s original purchase date.
Affected customers are advised to act promptly. As one Reddit user noted: "Mine died silently overnight. Glad Apple’s fixing this—just wish it hadn’t killed my home lab setup."
For full details, visit Apple’s official program page here.
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