Popular electronics brand Anker has broadened its voluntary recall of specific power banks to additional global markets, citing unresolved safety risks. The move comes after initial reports of overheating incidents and follows regulatory pressure from consumer protection agencies.
The recall now includes models sold across Europe, Asia-Pacific, and Latin America. Affected units include the Anker 325 Power Bank (PowerCore 20K), Anker 535 Power Bank (PowerCore 20K) with model numbers A1366 and A1367, and select Anker 737 Power Banks (PowerCore 24K). Customers who purchased these devices between May 2023 and March 2025 are urged to discontinue use immediately.
According to Anker, a manufacturing defect in the lithium-ion batteries may cause internal components to overheat during charging cycles, posing fire hazards. "Customer safety is non-negotiable," said Anker’s Head of Global Compliance, Elena Rostova. "We regret any disruption and are committed to swift resolution."
For detailed instructions on returns and refunds, affected customers should visit:
Anker’s Official Recall Portal.
The page confirms eligibility, provides replacement options, and outlines local disposal protocols. Consumers in newly added regions (including Germany, Australia, Mexico, and Singapore) will receive priority support. Anker advises against discarding units in household waste due to environmental risks.
This expansion follows the U.S. Consumer Product Safety Commission’s (CPSC) initial alert last month, which linked the models to 12 incidents of melting or smoke emission. No injuries were reported. Anker expects the recall to impact over 500,000 units globally.
Refunds or replacements are expected within 3–6 weeks. For urgent inquiries, Anker’s support team can be reached at recall-support@anker.com.
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